MMS 2018

Description:
Are you a Configuration Manager Administrator? Do you struggle balancing your daily workload with helping Support Team members gather the information they need from the ConfigMgr Console? Or are you on the Support Team? If so, you know the importance of having the right information and tools at your fingertips to easily troubleshoot client issues. But it’s not always that easy.

Whether you're using Microsoft Service Manager or another Help Desk solution, join us to see how to easily delegate the power of ConfigMgr to Support Teams with the powerful advanced remote support tools in the True Control Center. We'll show you how to close tickets faster, increase collaboration and efficiency, and mitigate security concerns – all leveraging System Center and/or your existing Help Desk. 

What you will learn:

• Perform actions directly against the client including shutdown and/or reboot and launching remote control 
• Quickly add and remove clients from collections in order to apply configurations or deploy software
• View hardware details and installed software, inventoried or real-time, for troubleshooting, repairing, or uninstalling 
• Identify required or available security updates and install them with a click
• Grant Analysts access to reset a users’ password without the need to manage complicated Active Directory permissions
• Easily create and securely deploy packages, applications, and task sequences